0208 427 8617   |  harrowys@prospects.co.uk   |        





Single Point of Access (SPA)   -    Mental Health Support Services

The Single Point of Access is open 24 hours a day, seven days a week, 365 days a year. You can call us on 0800 0234 650 (Freephone) or email cnw-tr.spa@nhs.net

The Single Point of Access provides one number and one email address for referrals to secondary mental health services and support in a mental health crisis in the Boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and also Milton Keynes (out of hours).


Who is the Service for:

People experiencing a mental health crisis who live in the following boroughs:

  • Brent
  • Harrow
  • Hillingdon
  • Kensington and Chelsea
  • Westminster
  • Milton Keynes

It's also open to children and adults of all ages, to people who haven’t previously used mental health services and to carers and family members who might be concerned about someone




the team takes referrals from GPs and statutory services such as the Police or the London Ambulance services.

Non-statutory services such as housing associations, as well as other professionals can contact SPA for advice in relation to mental health support and signposting information for people that they are concerned about. People can make enquiries on behalf of a family member or friend, or for themselves; however people should be aware that due to confidentiality issues it may not be possible to share information about someone without their consent.

SPA can provide help and support in a crisis. In an urgent situation, patients may refer themselves; or referrals can be made on their behalf by family members, friends, or other services such as community, faith or support groups. It is best to make such a call in the presence of the patient, so they can be put on the line if required.